Legal
Privacy Policy.
How information is handled when you use this website, where it is collected, and who else is involved.
Last updated August 2026
Scope
This policy covers this website. It does not cover what happens after you leave it. Starting an application, creating an account, or applying for a job all take place on separate services with their own privacy policies, described below.
Applying for a mortgage involves information this website never sees. The privacy notice covering that relationship is provided separately as part of the application process.
Where information is collected
Our services collect information. Applying for a loan, creating an account, or working with an Executive Mortgage Advisor all involve giving us what we need to arrange a mortgage. That happens on the Finaya application and in the lending relationship itself rather than on this website, and it is covered by the privacy notice provided as part of the application process rather than by this policy.
We do not set advertising or analytics cookies on this website, and we do not use tracking pixels, session recording or third-party advertising networks on it. The one cookie this site does set is described below.
SMS communications
If you give us your mobile number and opt in to text messages, we collect that number and a record of your consent: what you agreed to, and when. This happens in the application flow or with your Executive Mortgage Advisor rather than on this website.
We use both solely to run the text message program you asked for and to show, if we are ever asked, that you agreed to it. They are not used to build a profile of you, and they are not used for advertising.
Your mobile number and your SMS opt-in data are not shared with third parties for their own marketing purposes, and they are not sold. They are shared only with the provider that transmits the messages for us, which handles them on our instructions and for no other purpose.
We keep your consent record for as long as you are opted in, and afterwards for as long as we are required to be able to evidence it. Access is limited to staff and providers who need it to run the program.
You can opt out at any time by texting STOP to 803-526-7190. The terms of use set out the program in full, including how to get help. Opting out stops the messages; we keep the record that you opted out.
Information handled automatically
Some information is handled simply because you loaded a page:
- Standard server request data, such as your IP address, browser type and the page you requested, recorded by our hosting platform as part of normal operation and security.
- Nothing else is stored in your browser: apart from the cookie described below, no cookies are set and nothing is written to local or session storage.
These logs are used for running and securing the site, and are retained in accordance with our data retention policy. They are not used for marketing, advertising or profiling.
Requests our server makes on your behalf (to load an advisor's profile or the current job openings) do not include information about you.
Third parties
Using this site involves these third parties. Each has its own privacy policy, and this policy does not govern what they do with information they receive.
- Google Fonts
- Typefaces are loaded from Google, so your browser makes a request to Google that includes your IP address and browser details. This happens on every page.
- The Finaya application
- Buttons such as Apply Now and Start Application take you to the main Finaya service, which is where an application is actually made and where any information you provide is collected.
- Greenhouse
- Job openings are listed from Greenhouse. Applying takes place on their site, so job applications and any documents you upload go to Greenhouse rather than to us.
- Microsoft Azure
- This website is hosted on Microsoft Azure, which processes requests and keeps operational logs on our behalf.
Advisor pages
An advisor page carries that advisor's identifier in links to the application flow, so a loan started from their page is attributed to them. That identifier refers to the advisor, not to you.
Your rights
Depending on where you live, you may have some or all of the following rights in relation to personal information we hold about you:
- Access: to know whether we hold personal information about you, and to obtain a copy of it.
- Correction: to have inaccurate personal information corrected.
- Deletion: to ask us to delete personal information we hold about you.
- Portability: to receive a copy in a portable, readily usable format where that is technically feasible.
- Opt out: to opt out of the sale of personal information, of sharing it for targeted advertising, and of profiling that produces legal or similarly significant effects.
- Non-discrimination: to exercise any of these rights without being denied service or given different terms.
We do not sell personal information, and we do not share it for cross-context behavioural advertising.
To make a request, contact us using the details below. We may need to verify your identity before we act on it, and we may ask for enough information to locate the records you are asking about. An authorised agent may make a request on your behalf where state law allows it. We will respond within the time required by applicable law, and we will not treat you differently for exercising any of these rights.
In most cases, information we hold about you was given to us when you applied for a loan or in the course of us arranging one, rather than through this website.
Children
This website is intended for adults and is not directed at children under 13. We do not knowingly collect information from children.
Changes
If this policy changes we will update the date at the top of this page. Material changes to how information is handled will be described here rather than made quietly.
Contact
Questions about this policy, or a request about your information:
NBI Financial Group LLC d/b/a Finaya Home Loans378 Technology Center Way, Suite 1000
Rock Hill, SC 29730
legal@finayahl.com · 803-526-7190
Please do not send Social Security numbers, account numbers, passwords or other sensitive information by ordinary email.
