Finaya Home Loans

Support

Browser Support.

Which browsers this site is built for, what features it needs, and what to try if something is not working.

Supported browsers

Finaya Home Loans is designed to work with current versions of commonly used web browsers, including:

  • Google Chrome
  • Apple Safari
  • Mozilla Firefox
  • Microsoft Edge

For the best performance, security, and reliability, keep your browser and operating system updated to the latest generally available version.

Mobile devices

Our website supports current versions of Safari on iOS and Chrome on Android. Some experiences may differ depending on your device, screen size, operating system, browser settings, or network connection.

Browser requirements

Certain features may require:

  • JavaScript
  • Cookies or local browser storage
  • Pop-up windows for specific documents or third-party services
  • Access to a PDF viewer
  • A stable internet connection
  • Permission to upload files from your device

Blocking these features may prevent parts of the website, application process, document experience, or account tools from functioning correctly.

Unsupported browsers

Finaya Home Loans may not work correctly with:

  • Internet Explorer
  • Outdated browser versions
  • Outdated operating systems
  • Embedded browsers within certain email or social-media applications
  • Browsers with unsupported security settings
  • Browsers that disable required scripts, cookies, or storage

If you experience a problem in an embedded browser, open the page directly in Chrome, Safari, Firefox, or Edge.

Troubleshooting

If a page is not loading or functioning as expected:

  1. 1.Refresh the page.
  2. 2.Confirm that your internet connection is active.
  3. 3.Update your browser to its latest version.
  4. 4.Enable JavaScript and cookies for Finaya.
  5. 5.Temporarily disable browser extensions that may block scripts or content.
  6. 6.Clear your browser’s cache and reload the page.
  7. 7.Try another supported browser or device.

Before clearing cookies or browser storage, save any unfinished information. Clearing browser data may sign you out or remove information that has not yet been submitted.

Accessibility and assistance

Finaya Home Loans is committed to making its digital services accessible. If you cannot access information, complete a task, or use a feature because of a technical or accessibility issue, please contact us. See also our accessibility page.

Email
contact@finaya.com
Phone
803-526-7190
Support hours
8 am - 8 pm ET

When contacting support, include your device type, operating system, browser, and a brief description of the problem. Do not send Social Security numbers, passwords, complete bank account numbers, or other sensitive information by ordinary email.

Third-party services

Some Finaya Home Loans features may be delivered through third-party providers. Those services may have separate browser requirements, availability, terms, accessibility policies, or privacy practices.

Finaya Home Loans is not responsible for browser compatibility issues caused solely by an independent third-party website or service, but we will make reasonable efforts to help you identify an available support path.